FREQUENTLY ASKED QUESTIONS

Los Alamos is approximately a 45- to 50-minute drive from Madera, depending on traffic and road conditions. Madera’s location near NM-599 provides convenient access for residents who commute north toward Los Alamos for work.

Madera is close to a variety of restaurants throughout Santa Fe’s Southside and Cerrillos Road area. Nearby options include The Ranch House for barbecue and New Mexican flavors, Plaza Cafe Southside for American and New Mexican favorites, and El Comal Restaurant for casual Mexican and New Mexican dining.

Several grocery stores are just a short drive from Madera. Nearby options include Sprouts Farmers Market and Albertsons Market on Zafarano Drive, along with El Paisano Supermarkets on Cerrillos Road.

Madera is located just steps from hiking and biking trails along the Santa Fe River. Other nearby recreation includes Frenchy’s Field, approximately 4.1 miles away, and the Santa Fe Botanical Garden, approximately 8.1 miles away.

Residents can also enjoy recreation right at home with Madera’s resort-style pool, fitness studio, yoga studio, pickleball court, playground, community garden, and outdoor gathering spaces.

Madera offers convenient access to NM-599 and I-25, making it easy to travel throughout Santa Fe and reach destinations such as Los Alamos, Albuquerque, and Santa Fe Regional Airport. NM-599 is especially convenient for residents commuting north toward Los Alamos.

Madera is located within the Santa Fe Public Schools area and is next to El Camino Real Academy, a public PK–8 school. Capital High School is approximately a 9-minute drive away, while Santa Fe Community College is about 17 minutes away.

Because school boundaries and enrollment eligibility can change, families should confirm current assignments directly with Santa Fe Public Schools.

Madera offers key-fob entry for select community areas along with secure garage parking. Apartments also feature Dwelo smart-home technology. Contact the leasing team if you have questions about which entrances, amenities, or community areas require controlled access.

Pricing varies based on floor plan, apartment, availability, and lease term. Current published total monthly leasing prices start at approximately $1,725 for a one-bedroom, $2,009 for a two-bedroom, and $2,509 for a three-bedroom apartment.

Rates, specials, and availability can change, so check the current Floor Plans page for the latest pricing before applying.

No. Utilities are separate from your monthly rent. Residents are responsible for water, sewer, trash, and other applicable utility charges, which can be conveniently paid through the resident portal. Electricity must be established separately in the resident’s name through PNM.

Madera also charges a required $110 monthly Community Fee, which includes internet and Dwelo smart-home services.

Current required move-in costs include:

• Application Fee: $55 per applicant
• Administrative Fee: $250 per apartment
• Refundable Security Deposit: $500
• Utility New Account Fee: $15 per apartment

Additional monthly charges, utilities, pet fees, or other situational costs may also apply depending on your household and lease.

Madera offers flexible lease terms ranging from 6 to 18 months, depending on availability. Available lease lengths may vary by apartment and move-in date, so check current availability or contact the leasing team to find an option that works for you.

Rent is due on the 1st of each month. Residents have through the 5th to make their payment without a late fee. If rent has not been paid by midnight on the 5th, a late fee equal to 5% of the monthly rent will be added to the account.

Yes. Madera apartments include an in-unit washer and dryer, allowing residents to take care of laundry from the convenience of home.

Madera apartments include Wi-Fi service through Xfinity. Internet is included in the required $110 monthly Community Fee, so residents do not need to set up a separate internet provider.

Yes. Madera offers several resident parking options:

• Uncovered, unassigned parking: Free
• Covered, assigned parking: $40 per month
• Garage parking: $145 per month

Designated guest parking is also available.

Madera offers uncovered parking on a first-come, first-served basis for residents and guests. Guests staying for more than seven days must be registered with management, and all guests are expected to follow community policies.

Residents must accompany their guests while using community amenities. Quiet hours are from 10:00 p.m. to 7:00 a.m.

Madera is a pet-friendly community and welcomes cats and dogs, with up to two pets per household.

Current pet charges include:

• $250 refundable pet deposit
• $250 one-time pet fee
• $45 monthly pet rent per pet

A 50-pound weight limit and certain breed restrictions currently apply, so contact the leasing team for complete pet guidelines before applying.

Yes. Madera offers accessible apartments throughout the community, and community amenities, including the pool, are designed to support accessibility.

If you have a disability-related need for an accessible apartment, reasonable accommodation, or reasonable modification, please contact the Madera leasing team. They’ll be happy to discuss available options and help determine how the community can best accommodate your needs.

We encourage residents to make their apartment feel like home! You’re welcome to decorate as long as your changes do not cause permanent damage to the apartment.

Please avoid painting, drilling into walls, or making other permanent alterations without prior approval. Removable hooks, strips, and other damage-free decorating options are recommended whenever possible. Residents are responsible for returning the apartment to its original condition at move-out, and damage caused by decorations or modifications may result in repair or replacement charges.

To apply at Madera, you’ll need a valid government-issued photo ID and proof of income. Accepted income documentation includes your three most recent pay stubs or a job offer letter.

The leasing team will let you know if any additional documentation is needed to complete your application.

Yes. Madera conducts credit, income, rental history, and background screening as part of the application process.

Applicants must have qualifying income equal to at least 3x the monthly rent. Additional credit and resident qualification criteria may apply, so contact the leasing team if you have questions about current requirements before applying.

Application screening results are typically returned within 24 to 48 hours after all required information has been submitted. Processing may take longer if additional documentation or verification is needed.

Move-in timing depends on application approval and the availability of your selected apartment. Once your application is approved and all required steps are complete, the leasing team can confirm your available move-in date.

Residents may provide their own qualifying renters insurance policy. If qualifying coverage is not provided, Madera’s charges a $20 monthly Renter’s Legal Liability fee.

Contact the leasing team if you have questions about insurance or coverage requirements.

Residents can submit maintenance requests online through the resident portal at any time. Simply log in whenever you need to report a maintenance issue or request assistance from the maintenance team.

Madera provides dumpsters near each building for convenient household trash disposal. Residents should place household waste inside the designated dumpsters and help keep the surrounding areas clean.

Yes. Madera hosts regular resident events and activities designed to give neighbors opportunities to connect and enjoy the community.

Current programming includes weekly yoga at the clubhouse, along with special activities such as community garden contests and other resident gatherings throughout the year.

Madera is a strictly non-smoking community. Smoking of any kind is not permitted inside apartments, community buildings, or elsewhere on community property. This policy applies to residents, guests, and visitors.

As your lease approaches its end date, the Madera leasing team will provide information about available renewal options, including any updated rental rates or lease terms.

Because residents are required to provide 60 days’ notice to vacate, the leasing team will reach out before the notice deadline to give you time to review your renewal options and decide whether you would like to stay.

If you have questions about your renewal offer, contact the leasing team for assistance.

Residents planning to move out must provide at least 60 days’ notice, whether the lease is ending as scheduled or an early termination is being requested.

If you terminate your lease early, the current policy also includes an early-termination fee equal to two months of base rent. Review your lease and contact the leasing team before submitting notice so they can explain any additional move-out requirements or charges that apply to your situation.